our guarantee
All VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO will provide replacement parts and any labour [SEE NOTE 1, GUARANTEE CONDITIONS] needed to complete the product repair.
This standard guarantee may be extended by registering your product to give up to a 15 year guarantee period. Once registered:
VADO ceramic basins and toilets have a 25 year guarantee.
Booth & Co. chrome and nickel brassware products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
VADO chromed brassware and stainless steel products have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
Brassware products from the Individual by VADO collection have a 15 year guarantee (2 years parts and labour plus 13 years parts only).
Powder coated brassware products from the VADO collection have a 10 year guarantee.
VADO mineral basins, worktops, furniture, mirror parts, flush plates and towel warmers have a 6 year guarantee.
VADO toilet seats have a 5 year guarantee.
VADO Sensori SmartTouch and SmartDial products have a 5 year guarantee (parts and labour).
VADO mirror electronics have a 2 year guarantee.
VADO Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).
Axces by VADO products have a 10 year guarantee (2 years parts and labour plus 8 years parts only). Axces by VADO electric showers have a 2 years parts and labour guarantee. Operational components such as, but not limited to; thermostatic cartridges, diverters, headworks and flow control, waste mechanisms, shower hoses, O-rings and seals are guaranteed for 2 years parts and labour plus 3 years on parts supply only.
All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only) [SEE NOTE 2, GUARANTEE CONDITIONS].
VADO chrome products have a 15 year guarantee.
Individual by VADO products have a 15 year guarantee.
VADO flush cisterns and frames have a 6 year guarantee.
VADO digital products have a 5 year guarantee.
guarantee conditions
Our products are guaranteed against manufacturing defects from the date of purchase until the expiry of the relevant guarantee period shown above.
The guarantee is only valid if:
The product has been installed, used and maintained (maintenance guidelines can be viewed here) in accordance with VADO's instructions and subjected to normal use only.
The defect is not due to use of an unsuitable or inadequate water or power supply.
The defect is not due to accident, misuse, neglect or incorrect/inappropriate repair (other than by VADO or VADO authorised agents) or damage caused by foreign objects or substances.
The extended guarantee is only available if you have completed the Guarantee Registration Process. This can be done via the VADO website or via phone to our aftersales team. Registration must be completed within 6 months from date of purchase.
Under the extended guarantee period VADO will, at its option, offer to supply any replacement product (or component part) assessed to be defective [SEE NOTE 3].
The guarantee (whether standard or extended) is non-transferable to any subsequent owner.
All claims under the guarantee should be notified in the first instance to our Aftersales department, contact details below, this must be done no later than the last day of the relevant guarantee period. All claims must be accompanied by proof of purchase (sales receipt or delivery note) from an official VADO dealer.
The guarantee does not extend to any consequential loss or damage.
After repair or replacement, the relevant guarantee period will be calculated from the original date of purchase.
VADO operates a policy of continuous product development and therefore reserves the right to change the product, packaging and documentation specifications without notice.
NOTES:
[1] Labour via our engineer network is only available in the UK. Attendance by a VADO engineer or sub-contract engineer will be under our standard terms and conditions.
[2] VADO spare parts and shower hoses are under a parts only guarantee.
[3] VADO reserves the right to charge in advance for a product (or replacement part) pending collection and investigation (at VADO expense) to confirm a defect is due to a manufacturing issue. If a defect is found the charge will be refunded or cancelled.
This guarantee is in addition to and does not affect your statutory rights as a consumer.
Tel: 01934 745163
Email: [email protected]