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Discover FAQ

Discover most relevant answers or go to FAQ section to view all answers.

Where can I find technical drawings / specification / fitting instructions for my product?

Please visit the product section of the this website, the range required and then the individual...

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My tap is dripping, what can I do?

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.    Please watch the relevant 'How...

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My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?

Your Thermostatic Cartridge needs to be maintained and re-calibrated. Please watch the relevant 'How...

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Do I have to maintain my shower valve and how?

Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area.  Maintenance needs to include filter cleaning...

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How do I clean the filters?

Please watch the relevant 'How to' video for a detailed explanation of how...

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My shower is not getting hot, what can I do?

Please check the following: . • Filters; they may need cleaning* • Thermostatic cartridge; it may need maintaining or re-calibrating* •...

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How to videos

Our 'how to' videos clearly and concisely explain how to carry out common maintenance tasks on our product types.
Exposed bath shower mixer
Exposed bath shower mixer

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Exposed shower valve
Exposed shower valve

Exposed shower valve - Thermostatic cartridge: maintenance, replacement

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Bath shower mixer
Bath shower mixer

Diverter: maintenance and replacement

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