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My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?

Your Thermostatic Cartridge needs to be maintained and re-calibrated. Please watch the relevant 'How...

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Do I have to maintain my shower valve and how?

Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area.  Maintenance needs to include filter cleaning...

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My shower is not getting hot, what can I do?

Please check the following: . • Filters; they may need cleaning* • Thermostatic cartridge; it may need maintaining or re-calibrating* •...

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Where can I find technical drawings/specification/fitting instructions for my product?

Please visit the product section of the this website, the range required and then the individual...

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Water still drips out of my tap for a short while after being turned off, is this normal?

Residual water can drain out by capillary action when the tap is turned off and should only last a few seconds, although sometimes this can occur a...

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How do I clean the filters?

Please watch the relevant 'How to' video for a detailed explanation of how...

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How to videos

Our ‘how to’ videos clearly and concisely explain
Concealed shower valve
Concealed shower valve

Concealed shower valve - Thermostatic cartridge (brass): maintenance,

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Concealed shower valve
Concealed shower valve

Concealed shower valve - Thermostatic cartridge (polymer): maintenance,

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concealed shower valve - brass
concealed shower valve - brass

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