How can we help you?

shower Taps Basin waste ascent

Discover FAQ

Discover most relevant answers or go to FAQ section to view all answers.
view all

My tap is dripping, what can I do?

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.    Please watch the relevant 'How...

read more

My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?

Your Thermostatic Cartridge needs to be maintained and re-calibrated. Please watch the relevant 'How...

read more

Where can I find technical drawings / specification / fitting instructions for my product?

Please visit the product section of the this website, the range required and then the individual...

read more

Do I have to maintain my shower valve and how?

Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area.  Maintenance needs to include filter cleaning...

read more

How do I clean the filters?

Please watch the relevant 'How to' video for a detailed explanation of how...

read more

My shower is not getting hot, what can I do?

Please check the following: . • Filters; they may need cleaning* • Thermostatic cartridge; it may need maintaining or re-calibrating* •...

read more

How to videos

Our 'how to' videos clearly and concisely explain how to carry out common maintenance tasks on our product types.
view all
Bath shower mixer
Bath shower mixer

Diverter: maintenance and replacement

watch video
Exposed shower valve
Exposed shower valve

Flow valve: maintenance and replacement

watch video
basin bath sink pillar tap
basin bath sink pillar tap

Ceramic disc flow valve: maintenance and replacement

watch video

Contact Us

Can't find what you are looking for?

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Call General Support

01934 744466

Please call the number above and select
the department you require

Address

Cheddar Business Park, Wedmore Road, Cheddar BS27 3EB