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Discover most relevant answers or go to FAQ section to view all answers.

My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?

Your Thermostatic Cartridge needs to be maintained and re-calibrated. Please watch the relevant 'How...

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My shower is not getting hot, what can I do?

Please check the following: . • Filters; they may need cleaning* • Thermostatic cartridge; it may need maintaining or re-calibrating* •...

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My tap is dripping, what can I do?

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.    Please watch the relevant 'How...

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Do I have to maintain my shower valve and how?

Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area.  Maintenance needs to include filter cleaning...

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My shower is either really hot or cold and I cannot blend the water, what is wrong?

It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.

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How do I clean the filters?

Please watch the relevant 'How to' video for a detailed explanation of how...

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How to videos

Our 'how to' videos clearly and concisely explain how to carry out common maintenance tasks on our product types.
Exposed bath shower mixer
Exposed bath shower mixer

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single lever mono basin
single lever mono basin

Flow cartridge: maintenance and replacement

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Concealed shower valve - brass cartridge
Concealed shower valve - brass cartridge

One way flow valve: maintenance and replacement

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