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Discover FAQ

Discover most relevant answers or go to FAQ section to view all answers.

Where can I find technical drawings / specification / fitting instructions for my product?

Please visit the product section of the this website, the range required and then the individual...

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My tap is dripping, what can I do?

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.    Please watch the relevant 'How...

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My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?

Your Thermostatic Cartridge needs to be maintained and re-calibrated. Please watch the relevant 'How...

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How long is my VADO product guaranteed for?

The relevant guarantee periods for guarantee registered products are*: • 12 year on chrome finished products, except digital products •...

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How do I clean the filters?

Please watch the relevant 'How to' video for a detailed explanation of how...

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My shower is either really hot or cold and I cannot blend the water, what is wrong?

It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.

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How to videos

Our 'how to' videos clearly and concisely explain how to carry out common maintenance tasks on our product types.
Exposed shower valve
Exposed shower valve

Flow valve: maintenance and replacement

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Exposed shower valve
Exposed shower valve

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axiotherm shower valve
axiotherm shower valve

Thermostatic cartridge: maintenance and replacement

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