frequently asked questions

Please find a list of commonly asked questions with answers below.  The drop down menu will help speed up your navigation to the appropriate question. 
Frequently asked questions...
How long is my VADO product guaranteed for? Do I have to maintain my shower valve and how? My shower is not getting hot, what can I do? How do I re-calibrate a thermostatic cartridge? How do I clean the filters? How long should a cartridge last? My tap is dripping, what can I do? Water still drips out of my tap for a short while after being turned off, is this normal? Does it matter which way around I fit my shower valve? My shower is either really hot or cold and I cannot blend the water, what is wrong? Can I use a product at a lower pressure than recommended? Where can I find technical drawings/specification/fitting instructions for my product? How do I know if a products is suitable for my water pressure? Can I use a high pressure system on a low pressure tap or concealed shower valve? Why is there very poor water flow from my tap or shower? Why will the diverter button on my shower mixer not stay out on its own? How should I clean my VADO products? My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve? Will my thermostatic valve allow me to have a cold shower? Does Part G of the building regulations allow me to use a non thermostatic valve for my bath/shower? My shower valve is pulsing? Where can I get a VADO catalogue?
Should the answer to a particular question not provide you with an appropriate solution or if you cannot find a relevant question then please contact the VADO Product Support Team.
How long is my VADO product guaranteed for?
The relevant guarantee periods for guarantee registered products are*:
• 12 year on chrome finished products, except digital products
• 6 years on all digital products
• 3 years on all other VADO products and spares
• 3 years extendable to 5 years by registering online at www.stuart-turner.co.uk for all Stuart Turner Monsoon pumps
• 1 year extendable to 2 years by registering online at www.stuart-turner.co.uk for all Stuart Turner Showermate pumps
• 1 year extendable to 2 years by registering online at www.stuart-turner.co.uk for all Stuart Turner Showermate Eco pumps
• 2 years for Stuart Turner macerators and lifting stations

*Please see the guarantee terms and conditions on the guarantee registration page of this website.  Please also note that all guarantee periods referred to are subject to the guarantee being registered with VADO.
 
Do I have to maintain my shower valve and how?
Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area.  Maintenance needs to include filter cleaning and de-scaling.
 
Please watch the relevant 'How to' video for a detailed explanation of how to care for your VADO shower valve.

My shower is not getting hot, what can I do?
Please check the following: .
• Filters; they may need cleaning*
• Thermostatic cartridge; it may need maintaining or re-calibrating*
• Hot water supply and pressure; it may be isolated or blocked further down the pipework
• Cold water pressure; it may not be balanced**
 
*Please watch the relevant 'How to' video for a detailed explanation of how to care for your VADO shower valve.
 
**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply.  If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.

How do I re-calibrate a thermostatic cartridge?
Please watch the relevant 'How to' video for a detailed explanation of how to re-calibrate your VADO thermostatic shower valve.

How do I clean the filters?
Please watch the relevant 'How to' video for a detailed explanation of how to remove, clean and replace the filters on your VADO shower valve.

How long should a cartridge last?
With regular maintenance and depending on how hard the water is in your area a cartridge will last for at least 12 years.

Please watch the relevant 'How to' video for a detailed explanation of how to maintain the cartridge in your VADO shower valve or tap.

My tap is dripping, what can I do?
Remove the cartridge from the tap and rinse under a warm tap to flush out debris.
 
Please watch the relevant 'How to' video for a detailed explanation of how to remove and clean the cartridge in your tap.

Water still drips out of my tap for a short while after being turned off, is this normal?
Residual water can drain out by capillary action when the tap is turned off and should only last a few seconds, although sometimes this can occur a little while after shut-off, as the temperature of the tap cools to ambient. This is completely normal.

Does it matter which way around I fit my shower valve?
The hot water supply should always feed in from the left and the cold water supply from the right. In older properties this may not be the case so please always check prior to fitting the valve.  If it is fitted the wrong way round you will not be able to mix the water properly, it will be either be too hot or too cold.

My shower is either really hot or cold and I cannot blend the water, what is wrong?
It is likely the hot and cold supplies into the shower valve are fitted the wrong way round.  Hot should be on the left and cold on the right.

Can I use a product at a lower pressure than recommended?
If you operate a product below the minimum recommended operating pressure you will find its operation to be less responsive and water flow and performance to be significantly reduced.

Where can I find technical drawings/specification/fitting instructions for my product?
Please visit the product section of the this website, the range required and then the individual product page.  You should find all of the information you require on this page of the website.
 
How do I know if a products is suitable for my water pressure?
The minimum operating pressure for every VADO tap and shower is indicated on the individual product pages of this website and in our catalogues.   Low pressure (LP) is 0.1 to 0.9 bar, medium pressure (MP) is 1.0 to 1.9 bar and high pressure (HP) is plus 2.0 bar.  Please check your water pressure from both hot and cold feeds prior to choosing your product.

Can I use a high pressure system on a low pressure tap or concealed shower valve?
Yes, provided the pressure is above the minimum operating pressure the tap or shower will work.

Why is there very poor water flow from my tap or shower?
Please check the following:
• Is your water pressure equal to or higher than the minimum operating pressure of the tap or shower?
• If there are filters, flow regulators or aerators fitted to your tap or shower then please ensure they are rinsed clean of any debris

Why will the diverter button on my shower mixer not stay out on its own?
To lock out the diverter, pull the diverter knob out and twist clockwise.  If this does not work then check there is sufficient water pressure to the shower mixer.

How should I clean my VADO products?
We recommend cleaning all products with a soft damp cloth only and advise strongly against the use of all cleaning products, i.e. powders and liquids.  Alternatively, you could use an e-cloth.  Wiping immediately after use will help avoid the formation of scale caused by hard water drying on the surface or soap deposits that can be difficult to remove if left for a period of time.

My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?
Your Thermostatic Cartridge needs to be maintained and re-calibrated.
Please watch the relevant 'How to' video for a detailed explanation of how to maintain and re-calibrate your VADO thermostatic shower valve.
 
Will my thermostatic valve allow me to have a cold shower?
This is dependent on the thermostatic shower valve model.  Generally, there should be a good temperature range from 20oC to 48oC

Does Part G of the building regulations allow me to use a non thermostatic valve for my bath/shower?
All new installations that involve filling a bath need to be in line with Part G and would require in-line thermostatic control to limit the hot temperature to 48oC
 
My shower valve is pulsing?
Please check the following:
• Check the non-return valves as they may need cleaning?*
• Is the water pressure from both hot and cold water supplies properly balanced?**

*Contact the VADO Aftersales department who will explain how to check and clean the non-return valves
 
**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply.  If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.
 
Where can I get a VADO catalogue?
There are three ways to get the VADO Catalogue you require:
• Visit the catalogue section of this website to view a virtual version or download a PDF version of the catalogue in question.
• Visit the catalogue request section of this website where we will post a printed copy of the catalogue you require once you have provided us with the necessary details.
• Visit the stockist search section of this website to find your nearest stockist who will be able to give you a printed copy of the VADO catalogue you require provided they have it in stock.  The stockists phone number is normally displayed should you wish to check they have the catalogue you require before visiting.