guarantee registration

Please complete the following form to register your product. Please also read the terms and conditions of guarantee below.

Your Details

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Your purchase

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Installation





guarantee conditions

This product is guaranteed against manufacturing defects from the date of purchase until the expiry of the relevant guarantee period shown below.

The guarantee is only valid if:

  1. The product has been installed, used and maintained in accordance with VADO's instructions and subjected to normal use only.
  2. The defect is not due to use of an unsuitable or inadequate water or power supply.
  3. The defect is not due to accident, misuse, neglect or repair other than by VADO or VADO authorised agents or damage caused by foreign objects or substances.
  4. We have received from you the completed Guarantee Registration Form. Under this guarantee (which is non-transferable) VADO will, at its option, repair or replace free of charge any product (or replacement part) found to be defective. The guarantee does not extend to any consequential loss or damage. After repair or replacement the relevant guarantee period will be calculated from the original date of purchase.

The relevant guarantee periods are:

  1. VADO chrome products have a 12 year guarantee
  2. VADO digital products have a 6 year guarantee
  3. All other VADO products and spares have a 3 year guarantee
  4. Stuart Turner Monsoon pumps have a 3 year guarantee extendable to 5 years by registering online at the Stuart Turner website in the Pump Assist section
  5. Stuart Turner Showermate pumps have a 1 year guarantee extendable to 2 years by registering online at the Stuart Turner website in the Pump Assist section
  6. Stuart Turner Showermate Eco pumps have a 1 year guarantee extendable to 2 years by registering online at the Stuart Turner website in the Pump Assist section
  7. Stuart Turner Wasteflo macerators and lifting station have a 2 year guarantee

All claims under the guarantee must be submitted in writing to the person who supplied the product to you and must be received no later than the last day of the relevant guarantee period. All claims must be accompanied by proof of purchase (sales receipt or delivery note).

VADO operates a policy of continuous product development and therefore reserves the right to change the product, packaging and documentation specifications without notice.

This guarantee is in addition to and does not affect your statutory rights as a consumer.