the VADO guarantee

All our products are passed through strict quality assurance processes helping to ensure our range offers unrivalled value. Our products are designed and manufactured to give you years of trouble free operation and for additional peace of mind our products are backed-up by the following guarantees:


VADO chrome products have a 12 year guarantee

VADO digital products have a 6 year guarantee

All other VADO products and spares have a 3 year guarantee

Stuart Turner Monsoon pumps have a 3 year guarantee extendable to 5 years by registering online at the Stuart Turner website in the Pump Assist section
 
Stuart Turner Showermate pumps have a 1 year guarantee extendable to 2 years by registering online at the Stuart Turner website in the Pump Assist section
 
Stuart Turner Showermate Eco pumps have a 1 year guarantee extendable to 2 years by registering online at the Stuart Turner website in the Pump Assist section
 
Stuart Turner Wasteflo macerators and lifting station have a 2 year guarantee

 

guarantee conditions

Our products are guaranteed against manufacturing defects from the date of purchase until the expiry of the relevant guarantee period shown above.
 
The guarantee is only valid if:
  1. The product has been installed, used and maintained in accordance with VADO's instructions and subjected to normal use only.
  2. The defect is not due to use of an unsuitable or inadequate water or power supply.
  3. The defect is not due to accident, misuse, neglect or repair other than by VADO or VADO authorised agents or damage caused by foreign objects or substances.
  4. We have received from you the completed Guarantee Registration Form. Under this guarantee (which is non-transferable) VADO will, at its option, repair or replace free of charge any product (or replacement part) found to be defective. The guarantee does not extend to any consequential loss or damage. After repair or replacement the relevant guarantee period will be calculated from the original date of purchase.
All claims under the guarantee must be submitted in writing to the person who supplied the product to you and must be received no later than the last day of the relevant guarantee period. All claims must be accompanied by proof of purchase (sales receipt or delivery note).
 
VADO operates a policy of continuous product development and therefore reserves the right to change the product, packaging and documentation specifications without notice.
 
This guarantee is in addition to and does not affect your statutory rights as a consumer.

Tel: 01934 745163
Fax: 01934 745183
Email: aftersales@vado-uk.com