terms and conditions

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DEFINITIONS

In these conditions ‘the Company’ shall mean VADO, a division of Norcros (Holdings Limited), ‘the purchaser’ shall mean the person, firm or company to whom any quotation is addressed or with whom any contract is made and ‘the goods’ shall mean the goods and/or services agreed to be sold by the Company to the purchaser.
  1. QUOTATION AND ACCEPTANCE
  1. All quotations are given and all orders are accepted on these terms which shall apply to the exclusion of and shall override any other terms stipulated or referred to by the purchaser whether in its order or any other document, or in any negotiations or communication or course of dealing established between the Company and the purchaser;
  1. No modification or amendment of these terms or addition thereto shall be effective unless made in writing and signed by a director of the Company.
  1. DESCRIPTION OF AND STATEMENTS AS TO GOODS
  1. Save where the goods are stated to be sold as complying with a recognised trade or industry standard, all descriptions, specifications, drawings and particulars of weights and dimensions submitted by the Company or otherwise contained in the Company’s catalogues, brochures, price lists, quotations and publicity materials are approximate only and the Company shall not be liable for their accuracy unless they are expressly incorporated into the contract in writing;
  1. These terms represent the entire agreement between the Company and the purchaser relating to the goods and such terms supersede and the purchaser shall not place any reliance upon any statements, recommendations and advice whether oral or in writing given (whether before or after the acceptance by the Company of the purchaser’s order) by the Company, its servants or agents as to any matter relating to the goods save where such statement, recommendations or advice is given in writing and signed by a director of the Company in response to a specific written request from the purchaser before or at the time of the Company’s acceptance of the order.
  1. PRICES
Prices quoted by the Company are those in effect at the date of quotation. Unless otherwise agreed in writing, the Company reserves the right to increase prices when it accepts the purchaser’s order so as to reflect one or more of the following:
  1. any variation that may have occurred in the costs of labour, materials, suppliers overheads and transport;
  1. any change in duty, tax, surcharge or levy of any kind whatsoever affecting the sale price of the goods;
  1. any cost to the Company resulting from delay by the purchaser in giving to the Company information sufficient to enable it to supply the goods or provide the services or resulting from any alteration made at the request of the purchaser in the specification of the goods or in the place to which they are to be delivered or shipped;
  1. any extra cost to the Company resulting from the goods being carried at the request of the purchaser by mode of transport more expensive than the Company’s normal form of transport.
  1. PAYMENT
  1. The Company shall be entitled to charge interest on any part of the price which is not paid in accordance with clause (a) at the rate per annum of 3% above the Base Rate of Lloyds Banking Group from time to time;
  1. Time of payment is of the essence and if the purchaser defaults in punctual payment of the price the Company shall be entitled to terminate the contract and recover the goods at the purchaser’s expense without prejudice to any further rights which the Company may have;
  1. Any default in payment of an invoice or an installment payment on an invoice on the due date shall render the entire balance outstanding on all invoices from the Company to the purchaser immediately payable in full without demand being made notwithstanding any contrary provisions as to terms of payment in any one or all invoices;
  1. If the purchaser fails to give all instructions reasonably required by the Company and all necessary document, licences, consents and authorities for forwarding the goods or is unable to accept delivery of the goods at the time when the goods are due and ready for despatch or delivery or shall otherwise cause or request delay, the purchaser shall pay to the Company all costs and expenses, including storage and insurance charges incurred or arising from such delay during which, at the Company’s absolute discretion if its storage facilities permit, the goods will be stored at the purchaser’s sole risk. This provision shall be in addition to and not in substitution for any other payment or damages for which the purchaser may be liable in respect of his failure to take delivery at the appropriate date;
  1. The purchaser shall not be entitled to make any deduction from the price of goods which have been delivered to the purchaser in respect of any set off or counterclaim unless both the validity and the amount thereof have been expressly admitted in writing by the Company and such admission is signed by a director of the Company;
  1. In the absence of any specific appropriation by the purchaser, the Company shall have the right to appropriate any payment made by the purchaser towards the satisfaction of any invoice outstanding from time to time as the Company shall in its absolute discretion think fit.
  1. DELIVERY
  1. Any time or date stated for delivery is given and intended as an estimate only and the Company shall not be liable for any loss or damage whatsoever resulting from any delay in delivery howsoever arising;
  1. Unless otherwise stated in writing delivery shall be deemed to take place upon the occurrence of the first in time of the following, namely:
      i. the physical delivery of the goods to the purchaser at the Company’s works;
       
      ii. the physical delivery of the goods to the purchaser’s carrier or agent for the purpose of transmission to the purchaser or his nominee;
       
      iii. the physical delivery of the goods to the purchaser’s place of business or such other place as he may direct by the Company, its carrier or agent,
          the purchaser being responsible for unloading;
  1. Signature of the Company’s delivery note by any employee, representative or agent of the purchaser shall be conclusive proof of delivery;
  1. Where the contract provides for delivery by the Company, its carrier or agent:
      i. any claims for non-delivery must be made in writing to the Company within three days of receipt of invoice or advice note whichever is the earlier;
       
      ii. any claims in respect of goods damaged in transit or shortages in delivery must be made in writing to the Company within three days of delivery;
         shortages in delivery shall not give rise to a right to reject the goods delivered;
       
      iii. The Company shall be entitled to make partial deliveries or deliveries by instalments and all the provisions of these terms shall apply to such
           deliveries;
  1. PROPERTY AND RISK
  1. Risk in the goods shall pass to the purchaser at the time at which delivery takes place in accordance with clause 5 above and the purchaser shall be solely responsible for insuring the goods thereafter;
  1. The Company shall retain ownership of and title in the goods delivered until full payment has been made in respect of all such goods. Until such time the goods shall be:
       
      i. stored separately from other goods in the possession of the purchaser;
       
      ii. marked or otherwise rendered identifiable as being the property of the Company;
       
      iii. held by the purchaser as bailee of the Company;
       
      iv. held by the purchaser free from any charge, lien or other encumbrance;
       
  1. Provided the Company has not requested their return and notwithstanding that payment in full has not been made for all of the goods delivered,the purchaser as principal and not as agent for the Company shall be entitled to use the goods or offer for sale and sell them in the ordinary course of his business;  
  1. Where the purchaser sells the goods prior to paying for them in full:
       
      i. the Company shall be legally and beneficially entitled to the proceeds of sale;
       
      ii. the purchaser shall hold the proceeds of sale on trust for the Company and shall not mingle them with other monies and shall not pay them into
         an overdrawn bank account;
       
      iii. he shall deposit the proceeds of sale in a separate bank account, the location and number of which he has previously notified to the Company,    
          and he shall not be entitled to use or deal with the proceeds of sale until payment in full for the goods has been made to the Company;
  1. The Company shall have the right at any time by its servants or agents to enter the purchaser’s premises where the goods are stored, or are though the Company to be stored, so as to:
      i. retake possession of the goods when the Company has requested their return and the purchaser has not immediately complied with the request,
         such retaking or return to be without prejudice to any other rights the Company may have arising therefrom;
       
      ii. inspect the storage of the Company’s goods which have not been paid for in full;
       
      iii. investigate and ascertain whether all these terms are being complied with;
       
  1. GUARANTEE AND LIABILITY
  1. The Company guarantees all goods which have been manufactured by the Company against any defect of work or materials which can be proved to the Company’s satisfaction to have been caused before delivery provided that;
       
      i. the goods are used for their normal purpose,
       
      ii. full details of any such defect are notifi ed to the Company within thirty days of its fi rst appearance and
       
      iii. the goods in which the defect arises are returned at the purchaser’s expense to the Company;
  1. The guarantee shall be for a period of twelve years from the date of delivery for all product except pumps which are 3 years for Monsoon and 1 year for Showermate and products with any other fi nish that is not chrome, such as gold, which are guaranteed for 3 years. The liability of the Company shall be limited at its option either to supply replacement goods, which will be supplied subject to these terms, or refunding of the goods;
  1. The Company gives no guarantee in respect of goods not manufactured by it but shall use all reasonable endeavours to procure for the purchaser or assign to the purchaser the benefi t of any guarantee obtained by it from the manufacturer or supplier thereof; however the Company shall not be required to commence litigation against such manufacturer or supplier or to incur any expense in connection with any such claim by the purchaser;
  1. The above guarantee is given in lieu of and to the exclusion of all other warranties, conditions, representations and undertakings express or implied by statute or otherwise in respect of the quality or fi tness for purpose of the goods or as to their condition or performance or as to any other matter except where such warranty or condition is implied by statute and by reason of a statutory provision, cannot be excluded;
  1. Save as provided herein and save in any case where death or personal injury has been caused by the Company’s negligence or any case where the Company is liable for a defect in the goods pursuant to Part 1 of the Consumer Protection Act 1987 or any statutory replacement thereof, the Company shall be under no liability whatsoever to the purchaser for any loss or damage whether direct, indirect or consequential arising out of any defect in, failure of or unsuitability for any purpose of the goods or any part thereof whether the same be due to any act, omission, breach of contract, negligence or wilful default in design, workmanship or materials or any other cause.
  1. INDEMNITY AS TO INDUSTRIAL PROPERTY RIGHTS
  1. The purchaser shall indemnify the Company against all loss, damages, costs and expenses suffered or incurred by the Company or to which the Company may become liable as a result of any work carried out in accordance with the purchaser’s specification(s) which involves infringement or alleged infringement of a patent, registered design or other industrial property right;
  1. If the purchaser uses or sells the goods in such a manner as to infringe any such rights the company shall not be responsible for such infringement and the purchaser agrees to indemnify the Company from and against all liability arising therefrom.
  1. TERMINATION
The Company shall have the right forthwith to cancel the purchaser’s order if any of the following events occur and subject to enforcement of the Company’s rights to recover the goods and to receive payment of the price or damages, the contract shall be deemed to have terminated:
  1. the purchaser commits any breach of its obligations to the Company;
  1. any distress or execution is levied upon any property of the purchaser;
  1. the purchaser makes or offers to make any arrangement or composition with creditors or commits any act of bankruptcy or insolvency;
  1. any resolution is passed or petition presented to wind up the purchaser;
  1. a receiver or administrator is appointed or any chargee takes possession of all or any part of the undertaking or assets of the purchaser;
  1. the purchaser stops payment or ceases or threatens to cease to carry on its business or to pay its debts as and when they fall due;
  1. any remittance for payment of the whole or any part of the purchase price of the goods is dishonoured by the purchaser’s bankers.
  1. ASSIGNMENT
The purchaser shall not assign or transfer or purport to assign or transfer any contract to which these terms apply to any other person without the Company’s prior written consent. The Company reserves the right to subcontract the performance of the contract or any part of it.
  1. FORCE MAJEURE
If the Company is prevented or delayed (directly or indirectly) from making delivery of the goods or any part thereof or from otherwise performing the contract or any part thereof by reason of war, embargo, riot, strike, lock-out, trade dispute, fire, breakdown of plant or machinery, inclement weather, interruption of transport, Government action, delay in delivery to the Company of any goods or materials, or by any cause whatsoever whether or not of a like nature to the aforegoing) outside its control, it shall be under no liability whatsoever to the purchaser and shall be entitled at its option either to cancel the contract or without any liability to extend the time or times for delivery by a period equivalent to that during which such delivery has been prevented.
  1. PROPER LAW
The contract and these terms shall be governed by English law and the purchaser shall submit to the sole jurisdiction of the English Courts.

VADO Standard Guarantee – Electric Showering Products

With the exception of accessories, Vado guarantee the product against all manufacturing defects for a period identified in the user instructions for domestic use only, from the date of purchase, provided that it has been installed by a competent person in full accordance with the fitting instructions.
All accessories such as shower heads, hoses and riser rails carry a one year parts only guarantee against manufacturing defects.
 
Any part found to be defective during this guarantee period we undertake to repair or replace at our option without charge so long as it has been properly maintained and operated in accordance with the operating instructions, and has not been subject to misuse or damage. This product must not be taken apart, modified or repaired except by a person authorised by Vado. This guarantee applies only to products installed within the United Kingdom and does not apply to products used commercially. This guarantee does not affect your statutory rights.
 
What is not covered:
  1. Breakdown due to:
    1. use other than domestic use by you or your resident family
    2. willful act or neglect
    3. any malfunction resulting from the incorrect use or quality of electricity, gas or water or incorrect setting of controls
    4. failure to install in accordance with the installation guide
  2. Claims for missing parts once the product has been installed.
  3. Repair costs for damage caused by foreign objects or substances.
  4. Total loss of the product due to non-availability of parts.
  5. Compensation for loss of use of the product or consequential loss of any kind.
  6. Call out charges where no fault has been found with the appliance.
  7. The cost of repair or replacement of pressure relief devices, showerheads, hoses, riser rails and/or wall brackets, isolating switches, electrical cable, fuses and/or circuit breakers or any other accessories installed at the same time.
  8. The cost of routine maintenance, adjustments, overhaul modifications or loss or damage arising therefrom, including the cost of repairing damage, breakdown, malfunction caused by corrosion, furring.
  9. Call out charges where the water supply cannot be isolated, this includes consequential losses arising from unserviceable supply valves.

UK Service Policy

In the event of a product fault or complaint occurring, the following procedure should be followed:
 
Telephone Customer Service on 0844 980 0748 having available your details, including post code, the model number and power rating of the product, together with the date of purchase and, where applicable, details of the particular fault.
 
If required, the Vado Customer Service Advisor will arrange for a qualified engineer to call.
 
All products attended to by an engineer must be installed in full accordance with the installation guide applicable to the product. (Every product pack contains an installation guide; however, they can also be downloaded for free from this website).
 
Our appointed engineer will require local parking and if a permit is required this must be available to the engineer on arrival at the call.
 
It is essential that you or an appointed representative (who must be over 18 years of age) is present for the duration of the engineer's visit. If the product is in guarantee you must produce proof of purchase.
Where a call under the terms of guarantee has been booked and the failure is not product related (i.e. scaling and furring, incorrect water pressure, pressure relief device operation or electrical/plumbing installation fault) a charge will be made. A charge may also be issued if nobody is at home when the service engineer calls or adequate parking/permit is not available.
 
If this charge is not settled within 14 days, Vado reserves the right to pass the debt to a debt collection company, at which point an administration charge will be added.
 
If the product is no longer covered by the guarantee an up-front fixed fee will be charged before the site visit.
Should proof of purchase not be available on an “in-guarantee” call, or should the engineer find that the product is no longer under guarantee, the engineer will charge the same fixed price and the customer will be expected to pay the engineer before they leave. If payment is not made on the day, an administration charge may be added to the fixed charge.
If a debt is outstanding from a previous visit, or from any other Vado purchase, Vado reserves the right to withhold service until the debt has been settled.
 
Vado takes the health, safety and wellbeing of its employees and subcontractors very seriously, and expects customers to treat all staff members with respect. Should any employee feel threatened or receive abuse, either verbally or physically, Vado reserves the right to withhold service and will support the employee with a legal prosecution.

Replacement Parts Policy

 It is the policy of Vado to maintain parts availability for the duration of production and a period of 5 years thereafter in accordance with industry standards.
 
Spare parts can be ordered by telephoning Vado Customer Service Spares Department on 0844 980 0748. Payment should be made by credit / debit card (excluding American Express or Diners Card). Payment can also be made by pre-payment of a pro-forma invoice, by cheque or postal order.
 
Telephone orders are based on information given during the call. Before contacting Vado, please verify your requirements using the information contained in the user guide. Vado cannot accept liability for incorrect part identification.

Extended Warrenty - Showercare Service

Vado will continue to guarantee your product against mechanical and electrical defects arising from faulty workmanship or materials for the period shown on the agreement document. This is a commercial agreement.
 
An extended warranty is initiated through product registration and via a series of offers (these can be delivered by post or electronic media). Each offer has a specific expiry date and is an invite to take up an extended warranty. An offer can be withdrawn by Vado at any time. Once the expiry date has passed, the offer is void and a policy can no longer be purchased.  Claims for a deadline extension due to undelivered mail will not be considered.
 
Providing the product is within cover (see exclusions below) Vado will repair, or replace at our option, your product should it break down. The repair costs under this agreement will be limited to the original purchase cost or the cost of an equivalent current production unit.  At our discretion, unit replacement may take into consideration service life or wear and tear factors. In the rare event of spare parts becoming unavailable (or a suitable alternative product) the remainder of your policy will be refunded in line with the cancellation policy below.
 
All repairs must be carried out by a Vado appointed representative and booked directly through Vado.
 
The unit must not have been taken apart, modified or repaired except by a person authorised by Vado. The unit must have been installed, maintained and operated in accordance to the operating instructions for the duration of the agreement.
 
What is not covered?
Breakdown due to:
  1. use other than domestic use by you or your resident family
  2. wilful act or neglect
  3. any malfunction resulting from the incorrect use of electricity, gas or water or incorrect setting of controls
  4. failure to install in accordance with the installation guide
  5. Repair costs for damage caused by foreign objects or substances
  6. Total loss of the product due to non-availability of parts
  7. Compensation for loss of use of the product or consequential losses of any kind
  8. Call out charges where no fault has been found with the appliance
  9. Call out charges where the water supply cannot be isolated, this includes consequential losses arising from unserviceable supply valves.
  10. The cost of the repair or replacement of pressure relief devices, showerheads, hoses, riser rails and/or wall brackets, isolating switches, electrical cable, fuses and/or circuit breakers or any other accessories installed at the same time.
  11. The cost of routine maintenance, adjustments, overhaul, modifications or loss or damage arising there from, including the cost of repairing damage, breakdown, malfunction caused by corrosion, furring.
 
Are there any other limitations?
The agreement is limited to the UK, Northern Ireland and the Isle of Man only. It does not apply in the Channel Islands.
You cannot transfer the agreement to someone else without the prior permission of Vado. An administration charge for the transfer of ownership may be levied.
 
If a settlement is made against the product, including replacement, under this agreement because it is considered uneconomical or not possible to repair then:
  1. Vado may take possession of the product and dispose of it;
  2. The agreement will be cancelled.
Should the value of claims against the product exceed the agreement value, Vado reserves the right to render the agreement null and void giving prior notification.
 
This agreement is restricted to units used for domestic use only and does not apply to commercial installations or property used for financial gain.
 
Providing inaccurate, false or misleading information will immediately render this policy void.
 
How to obtain a repair
If your product breaks down, please contact our repair network on 08449 800 748. Providing the repair falls within the scope of the cover you will not be charged.
 
Please remember to advise the agents that you are covered by the Vado SHOWERCARE Service and quote your agreement number at all times.
 
Cancellation
You can cancel this agreement within 45 days of issue, providing no claims have been made.
 
Should you decide to terminate the policy after the initial 45-day period has expired, you will be entitled to a pro-rata refund for every complete month.